This is a nice point that is often missed in the cacophony of complaints about complexity. If companies are not simply leveraging complexity for the sake of profit, restricted use or repair, etc. then these complaints, as feedback, should still be worthwhile in order to employ complexity.
Extending this idea to how devices operate or are maintained it seems like we're still in a nascent stage. I benefit from a few smart devices but even in a very simple setup, things fail sometimes and then I have to fix it. My mom might benefit from some of these things but she feels better off foregoing the benefits because resolving any issue would be far more costly or impractical.
Extending this idea to how devices operate or are maintained it seems like we're still in a nascent stage. I benefit from a few smart devices but even in a very simple setup, things fail sometimes and then I have to fix it. My mom might benefit from some of these things but she feels better off foregoing the benefits because resolving any issue would be far more costly or impractical.