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Even for a less-than-large organization, there are issues.

One is the perceived fear of looking incompetent in front of your users/clients. For which I feel the appropriate response is "we'll look a lot more competent if we mitigate the risks of such an event than if we don't, regardless of whether or not it happens".

But really, the big one is simply: can you justify the engineering/product cost of this change on the basis of a material business benefit to us and our clients?




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