> Last but not least, an IRC server/channel in lieu of discord? I'm stuck in my ways!
IRC is nice for people who use it, but it has a huuuuge barrier to entry for new users. The very first thing you have to do is choose a client out of a list of 100 clients, half of which haven't been maintained since 2003. Then you need to set up a bouncer somewhere so that you can see messages that were posted when you were away. Those two things will filter out 99.99% of new people.
Or, you could use Discord (or Matrix); people sign up for an account and that's it.
Our open-source project switched from IRC to Matrix (after having been on IRC for over a decade before that), and got a noticeable uptick in engagement.
Unfortunately, Matrix still has some long-standing UI quirks, which would make me reluctant to use it in a context where I want people to pay me money; particularly if some of those are non-technical users.
3. Discover you can't join a lot of channels because you're not registered; or worse, that your messages sent to the channel are silently discarded
And you still have the problem that if you're in the wrong time zone and happen to close the window, you may miss responses.
There are advantages to having high barriers to entry for a community; Ham radio is essentially a global chat room with an entrance exam, for instance. But there are costs too.
Your point 3. is true generally, but - as I understand - parent wanted to operate a customer support channel and dismissed IRC. In this case: just don't lock your channel for Guests.
Timezones affect other platforms, but an IRC bot might help customers when admins sleep.
But I'm not sure IRC is best for this use case (e.g. forums, wiki are probably better), but "high barrier of entry" is arguable.
IRC is nice for people who use it, but it has a huuuuge barrier to entry for new users. The very first thing you have to do is choose a client out of a list of 100 clients, half of which haven't been maintained since 2003. Then you need to set up a bouncer somewhere so that you can see messages that were posted when you were away. Those two things will filter out 99.99% of new people.
Or, you could use Discord (or Matrix); people sign up for an account and that's it.
Our open-source project switched from IRC to Matrix (after having been on IRC for over a decade before that), and got a noticeable uptick in engagement.
Unfortunately, Matrix still has some long-standing UI quirks, which would make me reluctant to use it in a context where I want people to pay me money; particularly if some of those are non-technical users.