I would assume that its enterprise customers have an uptime SLA as part of their...

jsiepkes · 2024-07-19T07:48:52 1721375332

I highly doubt their SLA says something about compensating for damages. At most you won't have to pay for the time they were down.

And even more ironically; A botched update doesn't mean they are down. It means you are down. So I don't even think their SLA applies to this.

InsideOutSanta · 2024-07-19T08:30:28 1721377828

Yeah, they'll pay with "credits" for the downtime, if what is currently happening even technically qualifies as downtime.

perbu · 2024-07-19T07:39:38 1721374778

Software doesn't have uptime guarantees. They might have time-to-fix on critical issues, though.

I assume this is gross negligence, which would leave them open to claims made through courts, though.