But then, if what you say is true and their software is indeed mandatory in some context, they also have no incentive or motivation to care about the quality of their product, about it bringing actual value or even about it being reliable.
They may just misuse this unique position in the market and squeeze as much profit from it as possible.
The mere fact that there exists such a position in the market is, in my opinion, a problem because it creates an entity which has a guaranteed revenue stream while having no incentive to actually deliver material results.
If the government agencies insist on using this particular product then you're right. If it's a choice between many such products than there should be some competition between them.
They may just misuse this unique position in the market and squeeze as much profit from it as possible.
The mere fact that there exists such a position in the market is, in my opinion, a problem because it creates an entity which has a guaranteed revenue stream while having no incentive to actually deliver material results.