We brought on a dedicated sales guy last month and he's been using Olark. It's been successful and he's made sales right from the chat window.
We get about 300 uniques a day and he hasn't been overwhelmed at all.
The biggest issue (IMO) is making the distinction between sales and support. We don't use Olark for support (and don't want to). But for sales, it's awesome.
We get about 300 uniques a day and he hasn't been overwhelmed at all.
The biggest issue (IMO) is making the distinction between sales and support. We don't use Olark for support (and don't want to). But for sales, it's awesome.