CrowdStrike is publicly traded and he's accepting the award as president of the company. You bet your ass he does represent the PR and legal teams here.
Exactly. In fact when I saw this I was impressed that he said things that his PR and legal teams would’ve STRONGLY advised him not to say.
If anything, his attitude of (paraphrasing) “we accept this; we screwed up, and we will prominently display it as a reminder to our staff to never let this happen again” was about the best response he could’ve given.
Interestingly, multiple studies have shown that doctors owning up to mistakes and apologizing results in smaller med mal settlements. I believe a few carriers recommended it.
As an attorney, I’ve made mistakes and screwed things up. The initial instinct is to be less than candid and not admit anything. Then, after a sweaty sleepless night, I bit the bullet and was open and honest with the client, admitted fault, apologized, and offered to do what I could to make it right. Every reptilian synapse was screaming “don’t do it,” but it was the right thing to do, and I have no doubt, cost me much less in the end.
