Their contract is unlikely to allow queries to be ignored, and the people receiving the queries are likely to have targets to resolve "tickets" (queries) within a particular time / to a particular satisfaction.
If the query doesn't tick a particular easy-to-answer box, they'll use the best form answer available in order to "resolve" the ticket and meet their targets.
Their contract is unlikely to allow queries to be ignored, and the people receiving the queries are likely to have targets to resolve "tickets" (queries) within a particular time / to a particular satisfaction.
If the query doesn't tick a particular easy-to-answer box, they'll use the best form answer available in order to "resolve" the ticket and meet their targets.