Aren't all examples of where Chat is better just more simple Q&A type apps?
I've worked in EMR software for 10 years and I will tell you this - no doctor wants to ask the EMR for information, they want it to be smart enough to show exactly what they need at exactly the right time. For example, if I am viewing a patient on specialty medication X I want relevant labs, medical history, current med profile and any allergies. A doctor would be furious if they had to spend their time going "what allergies does this patient have?"
Not that EMRs are the pinnacle of good design, but this is the reason why there is so much information per page.
In my experience - if the user is searching for information, then typically your UI is not intuitive and or not making good use of the screen real estate.
I've worked in EMR software for 10 years and I will tell you this - no doctor wants to ask the EMR for information, they want it to be smart enough to show exactly what they need at exactly the right time. For example, if I am viewing a patient on specialty medication X I want relevant labs, medical history, current med profile and any allergies. A doctor would be furious if they had to spend their time going "what allergies does this patient have?"
Not that EMRs are the pinnacle of good design, but this is the reason why there is so much information per page.
In my experience - if the user is searching for information, then typically your UI is not intuitive and or not making good use of the screen real estate.