Thank you for taking time to explain this to people who are think NPS should be interpreted literally.
No, it’s really just a decent enough proxy for how your product is trending over time among your users.
Individual responses are uninterpetable. Single NPS survey is also not very interpretable. But with enough people and over enough time, it is a useful signal
No, it’s really just a decent enough proxy for how your product is trending over time among your users.
Individual responses are uninterpetable. Single NPS survey is also not very interpretable. But with enough people and over enough time, it is a useful signal