Effectively what I was going to say. People are way too hung up on making open source software into a moral crusade that they completely blind themselves to the legitimate complaints about gaps between the open source and commercial options. They will say something like "well I don't need that feature" or "I never noticed a problem with that" and just overall get very defensive instead of simply acknowledging that the use cases of others may be different or that they have different tolerances for quirks in the software.