The big LLMs are reaching towards mass adoption. They need to appeal to the average human not us early adopters and techies. They want your grandmother to use their services. They have the growth mindset - they need to keep on expanding and increasing the rate of their expansion. But they are not there yet.

Being overly nice and friendly is part of this strategy but it has rubbed the early adopters the wrong way. Early adopters can and do easily swap to other LLM providers. They need to keep the early adopters at the same time as letting regular people in.