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>I mostly end up making sure the goal is measurable in a quantitative and qualitative way, trends towards to and away from the goal are visually available and distributed , and its clear who is responsible to look and report them.

Unrelated to the post, but it sounds like you and I do similar work and have arrived at similar conclusions but I often fail to get organizations to actually spend the correct amount of time identifying these success indicators - which I think are critical to focus and scope stability. I’d love to chat sometime.






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