I had the opportunity to work the Foy Desk a few times during my undergrad at Auburn in the early 2000s - mostly as a volunteer while the regular workers would be in meetings. At the time we had a multi-page list of common questions and answers, the Internet (as it was then), as well as access to university computer systems for things like class schedule lookups.
The most common questions I got then were from other students, most around when a certain class started or where it was located. This is was the early 2000s and, while a lot of this was available via OASIS (the Auburn student system) for any student, many either didn't have the computer savvy to use it or ... didn't have a computer at home at all!
The most unusual call I took was from a student who was lost in Haley Center (the largest building on Auburn's campus - at the time, not sure about now as I haven't been back in decades - and somewhat difficult to navigate if you aren't familiar with its layout). The poor kid sounded absolutely panicked. I actually had to pull up a map and walk the him turn-by-turn until he found the main hallway again.
As an aside, it's neat to see a few other Auburn alums on here. WDE!
Talking about being lost in the Haley center gave me flashbacks to freshman year. I still have dreams sometimes of trying to find the stairwell/elevator bank and the layout keeps changing like the backrooms.
Ugh, yeah, some of those hallways especially in 1st and 4th quadrants where there aren't very many classrooms and not many people can have a very, very liminal space feel to them. I can totally understand how he got lost in there.
Literally nothing about that building makes any sense unless you stand on your head until you almost pass out. :D
I had the opportunity to work the Foy Desk a few times during my undergrad at Auburn in the early 2000s - mostly as a volunteer while the regular workers would be in meetings. At the time we had a multi-page list of common questions and answers, the Internet (as it was then), as well as access to university computer systems for things like class schedule lookups.
The most common questions I got then were from other students, most around when a certain class started or where it was located. This is was the early 2000s and, while a lot of this was available via OASIS (the Auburn student system) for any student, many either didn't have the computer savvy to use it or ... didn't have a computer at home at all!
The most unusual call I took was from a student who was lost in Haley Center (the largest building on Auburn's campus - at the time, not sure about now as I haven't been back in decades - and somewhat difficult to navigate if you aren't familiar with its layout). The poor kid sounded absolutely panicked. I actually had to pull up a map and walk the him turn-by-turn until he found the main hallway again.
As an aside, it's neat to see a few other Auburn alums on here. WDE!