simple, straightforward advice from Apple on how to fix his iPhone issue, but he chooses to ignore it.

'Oh, your phone has 2/3 of the storage taken up by cruft because our OS doesn't work properly. Delete everything on the phone and start over. Have a nice day!' This is answer may be "simple and straightforward" but it is not "acceptable."

soon: "That model is 9mo old and Apple gave you a simple, straightforward answer: buy a new one. Why are you still complaining?"