As a newish customer of Fogbugz, I'm disappointed.
This storm had days, if not a week, of head's up. While I agree "no one expected Manhattan to lose power" (another comment), as someone who heads up development of a SaaS product, I would have spent most of that week planning for worst cases and recovery. I constantly think about the worst case scenarios and how long they'll take to recover, even without huge storms bearing down on the data center.
So, I'm disappointed. I really love the Fogbugz and Trello products. Now I'm in a position where I have to question whether we should depend on them.
So, you agree that no one expected Manhattan to lose power. No one expected that in 2003 during the blackouts, either. And in that case, Peer1 was able to keep the servers running without disruption.
This was a monster of a storm, with unprecedented water levels. Buoys around New York reported waves 5 times higher than anything on record.
So consider it this way: would you rather the services be significantly more expensive (remember, doubling the hardware is the cheap part of it) or have the possibility of a few hours of downtime in a once in 100 years event?
This storm had days, if not a week, of head's up. While I agree "no one expected Manhattan to lose power" (another comment), as someone who heads up development of a SaaS product, I would have spent most of that week planning for worst cases and recovery. I constantly think about the worst case scenarios and how long they'll take to recover, even without huge storms bearing down on the data center.
So, I'm disappointed. I really love the Fogbugz and Trello products. Now I'm in a position where I have to question whether we should depend on them.