Hardly even feels like a real story, but I'm not unsympathetic to the client absent more details (how much of a premium does the author's charge, scope of the project in question, nature/timing of phone calls).

EDIT: has anyone noticed, "About the Author: Brian Morris writes for the PsPrint Design & Printing Blog. PsPrint is an online commercial printing company. Follow PsPrint on Twitter @PsPrint and Facebook." That trips some alarms for me, it doesn't sound like a freelancer's CV. It sounds like a social marketer's.