Exactly. This is exactly what Braintree was positioning itself against, offering a 'human touch' to every interaction and having a real person to review the details if you need to scale your business et al.

We can only hope PayPal learns something from Braintree & hopefully change them for better or they may end up like PayPal. Only time will tell.

As a business they have done great. So, Congratulations to the entire team at Braintree.