I have the same feeling as you... I don't understand where other people's hostility is coming from. This sounds like it would be a minor change. Will Buik, who posted the decline note, said that it would affect many products and features. Besides making those changes, they also have to be rigorously tested. And then the change may not even be consistent all across the board because of third-party tools that depend on the 260 character limit assumption... In the end, Microsoft has limited resources just like every other company. They have to allocate it in a way that creates the most value for customers, I'm assuming. Bug fixing and addressing customer complaints is creating value, but it has to be weighed against other priorities, depending on the severity.