There's a lot of people who think that Microsoft isn't really astroturfing. Hopefully this will be a bit of proof to show just how Microsoft's marketing department works.
EDIT: In case you're wondering, this was meant to be posted under a shill account. The tweet can then be answered quickly by Microsoft's twitter support to show efficiency.
But you would expect them to have real support questions to answer.
A quick Twitter search for @XboxSupport shows a ton of easy-to-answer questions posted every few minutes. Surely they could just cherry pick some real questions?
EDIT: In case you're wondering, this was meant to be posted under a shill account. The tweet can then be answered quickly by Microsoft's twitter support to show efficiency.