If they want to succeed they really need to work on their customer support. I had hoped that they would get some of the Rackspace people involved when it went from Mosso to "The Rackspace Cloud", but that doesn't seem to be the case.

We have had almost 0 good customer support experiences (there was ONE time where our problem was resolved within a few minutes) with them over probably 20 contacts in 2009 alone.