Honestly... if some random limping guy (not my family) fell and hit me with his stick every other day and often fell and hit my neighbors too... I would certainly want that guy out of my house. If I tried to help him get out of my house and he kept falling and hitting everyone that tried to help him... well at some point I would stop caring and just want him gone. Based only on what is in the article, since that is all we have, I feel they did start out with compassion. But you can only get hit with a stick so many times before you start losing that compassion. When they bought the house, they knew they were getting an illegal rental unit... not a one bed mental hospital. It wasn't their job to make sure she got help. It seems like they did more than they should have to.