To answer your first question, mobile usability is limited with the free version (e.g. can only shuffle play, can't play straight through an album). Should they stick to the free version? That's a value proposition that can only be answered by the user.
>Following this suggested model, free users listening wouldn't help the artists at all - is that really desirable?
I doubt it. Paid users are usually free users first. No free users means fewer paid users down the line.
I can't speak for Spotify, but can for Pandora... I listen maybe 20 hours a month, and just got sick of the ads... That's all there was to it. I don't want to curate my music more than a like/dislike and it works for me.
That said, I don't like the model that's currently in use for online-only music stations... it's tough all around.
I'm a paying light listener. I coudn't stand the ads and the audio quality on the freebie, plus I need the offline music feature when I'm travelling or commuting.
Following this suggested model, free users listening wouldn't help the artists at all - is that really desirable?