The seatbelt broke 10 mins into the journey while we were on a motorway. It's illegal to stop on the motorway, and being left at the side of the road isn't exactly a great alternative.
In that case it was working when you sat down so it's not like the driver was trying to pull a fast one on you. What did you expect him to do? Like you said, he couldn't just pull over.
Sure, there wasn't a lot he could do right then, but Uber could have:
- Acknowledged the situation.
- Agreed that it was not right.
- Committed to not using that vehicle until the issue was rectified (not that I'd necessarily trust them on this, but it would be good to say).
- Could have refunded me or given me credit for the risk.
I think in a perfect world, the driver would have stopped at the nearest safe place, attempted to fix the belt, and failing that another car would have been dispatched to pick us up and finish the journey, but I realise that's unlikely to happen in a service that cheap.
And how would this have gone down with "Dave's minicab firm"? You really think they'd give a stuff? If the driver doesn't have a legal vehicle he's risking his license, be it uber or daves cabs.
How does a seatbelt break on the motorway in any case? Did it just spring out of the socket?
I'm not really sure what you expect the driver or Uber to do in that situation - there's no good solution AFAICT. The only option would be to leave the motorway at the next exit and arrange alternative transport.
Yeah, it's a tricky situation, but at the very least I would expect Uber to _acknowledge the situation_, rather than just saying "thanks for your feedback". I would have expected an apology, not extensive but literally just "I'm sorry about that, it's in our policy not to have that happen to you and we'll make sure this is fixed". Nope.
I had a non uber cab back from the airport once. The driver started slowing down on the motorway which was unusual at 11pm at night so I looked up from my phone, he stopped on the hard shoulder in the dark to fiddle with his sat nav and refused to move until I phoned the cab firm (I told them clearly I would not use them again as if I was about to ring 999).
